Job Posting | Service Advisor, Front Seat Driver
Do you love cars, human beings and planet earth?
We are on the hunt for an Automotive Service Advisor (aka Front Seat Driver) to join our team in Invermere, British Columbia!
Previous experience in automotive industry
University degree/college diploma an asset
Ability to understand and communicate technical concepts
Proven experience in customer service
Positive and passionate personality
Detail-oriented, strong attention to detail
Highly organized and meticulous
Ability to multitask in a fast paced, time-sensitive environment
Proficiency with computers and Windows based software
‘Glass half full’ outlook on life and a good sense of humour
Provide a positive and genuine experience for customers – each and every time!
Be the translator between technician and customer, communicating technical information clearly
Answer calls, greet customers and schedule appointments
Be “gatekeeper” of the appointment schedule, ensuring we are meet our full potential
Carry out pre-appointment reminders and follow-up calls
Build accurate estimates/invoices for customers
Keep technicians hopping, coordinating workflow and ordering parts
Independently solve customer challenges and concerns with empathy
Handle various forms of payment including cash, debit, and credit card
Oversee accounts receivable/payable and other administrative tasks
Demonstrate a positive attitude and commitment to teamwork
Random missions as required (e.g. washing cars, shuttling customers, etc.)
Paid day-off birthdays
Paid Fun Days
Positive, team-oriented work culture
Ongoing training opportunities
Progressive business with systems in place
Bright, clean and modern facility
Monday to Friday workweek (and a mountain playground for your weekends!)
We are located in beautiful Invermere, British Columbia, a year-round mountain playground for skiing, biking, hiking and pretty much any other outdoor activity you can dream up!
Email your cover letter and resume to firstname.lastname@example.org.